Shipping policy

Australia & New Zealand Shipping

Standard Post – FREE over $99 ($10.50 flat rate for orders under $99)
Express Post – FREE over $199 ($14.50 flat rate for orders under $199)

Please note that if discounts, coupons or other offers reduce the value of the order to below the threshold, free shipping does not apply.

For the security and tracking of your parcel, we mark all shipments as requiring a 'Signature on Delivery'. 

International Shipping

All international orders are charged a flat rate of $23 for delivery. 
International shipping is not included in our free shipping offer.

Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.

My Skin and I is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage.

Please note that shipment time is not guaranteed by My Skin and I or Australia Post. My Skin and I is not responsible for an order once it is in the Australia Post system.

To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

USA Shipping & Canda

My Skin and I are not shipping to the USA & Canda at this moment. 

Shipping to Multiple Addresses

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.